MarsAI / Booking Ops for Hospitality

Your booking stack is fragmented. MarsAI unifies it.

Every channel, tool, and follow-up — unified into one controlled workflow. One queue. Full visibility. Nothing stitched together manually.

Request an Ops Audit See How It Works

For private hire, weddings, nightlife, corporate events, and conference venues.

From chaos to control

Before

Booking Chaos

×Lost enquiries

×No follow-up

×Slow response

×Cold leads

×Zero visibility

MarsAI

The operating layer

After

Controlled Workflow

Every enquiry owned

Every response tracked

Every lead followed up

Revenue captured

MarsAI — From booking chaos to operational control

Why Operators Trust This

Mars doesn't add another tool. It replaces the mess between them.

You already pay for a booking platform, CRM, shared inbox, and spreadsheets — and still stitch it together manually. Mars becomes the operating layer across all of it. Founder-led. Designed around your operation.

One queue across every inbound channel

Replaces manual coordination, not your tools

Pilot-first — no annual contract

Human escalation at every stage

Weekly reporting on pipeline and conversion

The Cost of Doing Nothing

You don't have a demand problem. You have a booking stack held together by manual effort.

A £12k corporate enquiry lands Friday evening. Your team is off until Monday. A Hitched lead sits in one inbox, an Instagram DM in another, a phone referral in someone's head. Nobody sees the full pipeline. Nobody owns follow-up. Revenue leaks — and most operators don't realise how much.

Your team isn't the problem. The system is. Too many channels, too many tools, no single place where it comes together.

Most operators don't know how much revenue leaks through delay, inconsistency, and gaps between tools. The audit maps it.

High-value enquiry sits untouched all weekend — competitor advantage lost

Hitched, Tagvenue, and direct leads tracked in three places — duplicates and gaps invisible

Follow-ups live in someone's head, a spreadsheet, or nowhere — leads go cold silently

DMs, emails, and calls handled in separate apps — no shared context between staff

No view of pipeline value, response speed, or which leads are going cold

How MarsAI Works

One controlled workflow across every channel, platform, and lead source.

Intake

Forms, DMs, email, platforms — one queue

Multi-channel

Triage

Classify by value and urgency

Automated

Respond

Controlled tone and routing

AI-drafted

Follow-Up

Every lead owned and chased — always on

Tracked

Confirmed

Revenue captured

Converted

High-value or sensitive enquiries escalate to your team immediately

Visibility & Control

One operating view. Not six tabs and someone's memory.

Pipeline value, response speed, follow-up compliance, conversion rate, and revenue at risk — all in one place. Management sees everything without asking. Nothing falls between tools.

Mission Control

● LiveExample operating view

Enquiries

+12% vs avg

Avg Response

4m 22s

-38% improved

Follow-Up

91%

+15pp vs last wk

Conversion

34%

+8pp this month

Pipeline

New

In Triage

Responding

Follow-Up

Pending

Confirmed

Escalations

High

Private hire — 200 pax corporate

8min ago · £12k est.

Med

Wedding — follow-up overdue

48h since contact · £8k est.

High

Group booking — VIP referral

3min ago · Flagged priority

Med

Birthday party — no response sent

2h overdue · £4k est.

Channel Intake — Today

Forms

DMs

Referrals

Events

Recent Activity

Done

Confirmed — Xmas party 80 pax

Just now · £6.5k

Sent

Response drafted — Product launch

4min ago · Awaiting reply

New

Inbound — NYE private hire enquiry

Just now · Auto-triaged high

Chase

Follow-up sent — Anniversary dinner

12min ago · 2nd touch

Response SLA97%

Follow-up91%

Pipeline£142k

At risk2

Who This Is For

Built for venues where booking demand is too valuable to lose in admin

If the gap between enquiry and confirmed booking is where your revenue leaks — this is for you.

Private hire venues

Wedding & event-led venues

Nightlife & late-night venues

Bars & restaurants with bookings

Corporate event & conference spaces

Hospitality groups & multi-site operators

Not the right fit? If your current process already converts well, this isn't for you — and we'd rather say that upfront.

Offers

Two ways in. One maps the problem. One fixes it.

Booking Ops Audit

See exactly where your booking stack is leaking revenue.

A founder-led diagnostic of your full booking operation. We map every channel, find where handoffs break and follow-up dies, and deliver a written report with prioritised fixes.

You receive

Full channel map — every source of inbound booking demand

Workflow audit — how demand flows between your tools and team

Leakage diagnosis — where enquiries drop, stall, or go unowned

3–5 prioritised fixes ranked by revenue recovery potential

Request the Audit

Booking Ops Pilot

One controlled workflow across your full stack — with reporting from day one.

We deploy a live booking-ops workflow tailored to your venue. Mars unifies intake, triages, drafts responses, owns follow-up, and reports weekly. You see everything. We run it.

What's included

Unified intake across every inbound channel

Automated triage — high-value leads prioritised and routed

AI-drafted responses with controlled tone and human override

Always-on follow-up — leads are chased even outside office hours

Weekly reporting — pipeline value, conversion rate, revenue at risk

Request Pilot Details

Working Together

What happens after you request the audit

Founder-led conversation about your booking stack

We map your channels, tools, handoffs, and where you suspect bookings are leaking. Direct. No sales deck.

Written diagnostic with prioritised fixes

Full channel map, leakage points, follow-up gaps, and the 3–5 highest-impact fixes ranked by revenue recovery.

If a pilot makes sense, we scope it around your stack

Not every venue needs one. If yours does, Mars plugs into your existing tools — it replaces the manual work between them.

Controlled rollout with continuous coverage

Mars goes live across your channels. Triage, response, follow-up, and reporting run continuously — not just office hours. Weekly reporting built in from the start.

What this means in practice

Zero unclaimed enquiries — every lead owned from first contact

Response time drops from hours to minutes — even outside office hours

Triage tuned to your value bands — high-value leads prioritised automatically

Escalation hits the right person before the lead goes cold

Weekly reporting — pipeline value, conversion, and revenue at risk

Next Step

Your team works shifts. Your booking demand doesn't.

One conversation to start. You'll see where demand leaks, what it costs, and what to fix first.

Request an Ops Audit Review the Problem